WINDOWS
A. Usually either the window handle or the sliding lock mechanism has broken.
Solution – replace handle or lock.
A. Usually either the hinges have broken, preventing the window from closing, or the hinges have worn and the window has dropped., preventing the window from closing.
Solution – Replace hinges.
A. When rubber seals are installed, they should be cut oversized. For example, if your window is 1 metre wide, the rubber should have be cut at
1 metre and 4 centimetres wide and compressed as it is being installed.
As the rubber shrinks over the years, you would not be left with the unsightly gaps in the corners because your rubber has enough extra length to allow for shrinkage.
If your rubbers have gaps in the corners they were cut too short when they were installed.
Solution – Replace rubber seals or seal with black sealant.
A. Generally it is because the hinges are worn and the window no longer closes tightly against the rubber seal on the frame.
Solution – Replace hinges.
DOORS
A. Usually one of 3 reasons. Most commonly, the miltipoint door lock has broken and need to be repalced. Secondly the lock cylinder may have broken and needs replacing. Lastly, your door could have dropped or is far out of alignment that the door or door lock is hitting the door frame.
Solution – Replace multipoint lock, lock cylinder, or service door.
A. Probably because the door is so far out of alignment or has dropped so that the door or door lock is binding on the frame.
Solution – service door
A. Usually because the door is so far out of alignment or has dropped. This means the locking points on the door do not align with the locking points on the door frame preventing the lock from operating.
Alternatively it may be the multipoint lock or lock cylinder that has broken.
Solution – Service door, replace multipoint lock or lock cylinder.
A. Either, or a combination of, worn door hinges and incorrect glazing method that has caused the door to drop over the years.
Solution – adjust/replace hinges and/or service door.
GLASS
A. Because the seal around the edge of the glass unit has perished, allowing moisture in between the two panes. This can be caused by old age, poor installation or poor maintenance.
Solution – Replace glass unit and modify the frame.
A. Yes, the glass unit is a separate component from the frame.
Solution – We will replicate your original glass unit.
D.I.Y.
A. Phone us with the part and tape measure in hand.
E-mail or text us a picture of the part with contact details and we will call you back.
Phone us to check we are at the office and pop in with your part.
A. We stock a massive range of parts but do not offer a special search service.
If we do not have your part we may be able to point you in the right direction.
A. No, you will have to come and collect your parts.
GENERAL
A. We are generally on-site from 9am to 4pm Monday to Friday.
A. Replacement window and door fittings are usually in stock on the vans so we will carry out your repairs in one visit, usually taking from 15 minutes to 2 hours.
Replacement glass units are measured on the first visit (allow 5 minutes per glass unit) and installed 2 weeks later (allow 45 minutes per unit).
A. Yes.
D.I.Y. goods for 1 year.
Replacement window & door fittings for 1 year.
Replacement glass units for 10 years.
A. No
- Why can’t I open my window ?
A. Usually either the window handle or the sliding lock mechanism has broken.
Solution – replace handle or lock.
- Why can’t I close my window ?
A. Usually either the hinges have broken, preventing the window from closing, or the hinges have worn and the window has dropped., preventing the window from closing.
Solution – Replace hinges.
- Why have my rubber seals shrunk ?
A. When rubber seals are installed, they should be cut oversized. For example, if your window is 1 metre wide, the rubber should have be cut at
1 metre and 4 centimetres wide and compressed as it is being installed.
As the rubber shrinks over the years, you would not be left with the unsightly gaps in the corners because your rubber has enough extra length to allow for shrinkage.
If your rubbers have gaps in the corners they were cut too short when they were installed.
Solution – Replace rubber seals or seal with black sealant.
- Why is my window draughty ?
A. Generally it is because the hinges are worn and the window no longer closes tightly against the rubber seal on the frame.
Solution – Replace hinges.
DOORS
- Why can’t I open my door ?
A. Usually one of 3 reasons. Most commonly, the miltipoint door lock has broken and need to be repalced. Secondly the lock cylinder may have broken and needs replacing. Lastly, your door could have dropped or is far out of alignment that the door or door lock is hitting the door frame.
Solution – Replace multipoint lock, lock cylinder, or service door.
- Why can’t I close my door ?
A. Probably because the door is so far out of alignment or has dropped so that the door or door lock is binding on the frame.
Solution – service door
- Why can’t I lock my door ?
A. Usually because the door is so far out of alignment or has dropped. This means the locking points on the door do not align with the locking points on the door frame preventing the lock from operating.
Alternatively it may be the multipoint lock or lock cylinder that has broken.
Solution – Service door, replace multipoint lock or lock cylinder.
- Why has my door dropped ?
A. Either, or a combination of, worn door hinges and incorrect glazing method that has caused the door to drop over the years.
Solution – adjust/replace hinges and/or service door.
GLASS
- Why is my glass misty, blown, steamed up?
A. Because the seal around the edge of the glass unit has perished, allowing moisture in between the two panes. This can be caused by old age, poor installation or poor maintenance.
Solution – Replace glass unit and modify the frame.
- Can you replace the glass without replacing the window frame ?
A. Yes, the glass unit is a separate component from the frame.
Solution – We will replicate your original glass unit.
D.I.Y.
- How do I identify my parts ?
A. Phone us with the part and tape measure in hand.
E-mail or text us a picture of the part with contact details and we will call you back.
Phone us to check we are at the office and pop in with your part.
- What if you don’t have what I need ?
A. We stock a massive range of parts but do not offer a special search service.
If we do not have your part we may be able to point you in the right direction.
- Do you deliver ?
A. No, you will have to come and collect your parts.
GENERAL
- When can you carry out my repairs ?
A. We are generally on-site from 9am to 4pm Monday to Friday.
- How long will it take ?
A. Replacement window and door fittings are usually in stock on the vans so we will carry out your repairs in one visit, usually taking from 15 minutes to 2 hours.
Replacement glass units are measured on the first visit (allow 5 minutes per glass unit) and installed 2 weeks later (allow 45 minutes per unit).
- Is the work guaranteed ?
A. Yes.
D.I.Y. goods for 1 year.
Replacement window & door fittings for 1 year.
Replacement glass units for 10 years.
- Is there a call out fee ?
A. No
Is your door difficult to lock ?
© Copyright 2010 CURE DOUBLE GLAZING REPAIRS TROWBRIDGE
A full door service/overhaul from just £69 will make your door feel as good as new again (and reduce the risk of expensive lock replacements in the future).
Upgrade to A-rated energy efficient glass for warmer, drier windows.
Trowbridge: 01225 752223
cure.info@virgin.net
F.A.Q’s.
Tired of mopping up condensation ?
